Privacy Policy

Last updated: 16 September 2026

Introduction

Ewood Pitstop LTD ("we", "our", or "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, and safeguard your personal information when you use our website and services.

Information We Collect

We collect information you provide directly to us, including:

• Name, email address, and phone number
• Vehicle registration, make, model, and year
• Booking details and service preferences
• Photos you upload for bodywork quotes
• Payment information (processed securely through our payment provider)

How We Use Your Information

We use your information to:

• Process your bookings and provide our services
• Communicate with you about appointments and service updates
• Provide quotes for bodywork and repairs
• Send you service reminders (e.g., MOT due dates)
• Improve our services and customer experience

Data Security

We implement appropriate technical and organizational measures to protect your personal data against unauthorized access, alteration, disclosure, or destruction. However, no internet transmission is completely secure.

Data Retention

We retain your personal information for as long as necessary to provide our services and comply with legal obligations. Booking records are typically retained for 7 years for accounting and warranty purposes.

Your Rights

Under UK GDPR, you have the right to:

• Access your personal data
• Correct inaccurate data
• Request deletion of your data
• Object to processing of your data
• Request data portability

Cookies

Our website uses essential cookies to enable core functionality such as booking appointments. We do not use tracking or advertising cookies without your consent.

Contact Us

If you have questions about this Privacy Policy or wish to exercise your rights, contact us:

Changes to This Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated revision date.